Part Time Customer Concierge

Austin, TX

We at MyTennisLessons.com have been operating in Austin, TX for the last four years now, and feel we have adopted many of the city’s best traits; energetic, unconventional with an “up-and-coming” attitude. Though we enjoy Austin’s eccentric side, we take pride in having a cohesive team built on hard work and dedication. As a former Capital Factory incubator company, we were named one of the most promising startups in Austin. Having grown from operating in only one metro area (shout out to DC!) to servicing thousands of tennis enthusiasts nationwide, we are looking to bring on an individual who is excited to work along with our tight knit team.

As an online marketplace for tennis lessons, MyTennisLessons connects vetted tennis instructors with prospective students. Our coaches rely on us to provide them with a platform to market their teaching skills, while students utilize our website as a one stop shop for tennis lessons.

The Job

We are hiring a part-time (25-30 hours a week) Client Concierge responsible for handling inbound customer requests for tennis lessons via phone, text, web chat and email.

You will help with any and all inquiries and customer needs such as:
  • How many lessons per week a particular client should take
  • Helping clients select the best instructor for their tennis needs
  • Coordinating lesson logistics such as time and location
  • Answering questions about pricing
  • Make equipment recommendations
Sometimes a day in the life of a startup can be pretty unique, but you can expect a typical day to include:
  • Receive incoming sales calls and make outbound calls to clients who inquire through the website (it's not cold calling)
  • Understanding a clients' specific needs and making recommendations based on the specific criteria
  • Responding to customer email requests, text messages and web chats
  • When necessary, taking care of customer issues/questions
  • Communicating with and qualifying potential clients through our text messaging system
  • Help customers find the most attractive instructor in their area. It happens.
What we expect from you:
  • Be the kind of person that does not dread when the phone rings, but rather is genuinely interested that person calling
  • Contribute to helping the team meet its monthly sales goals
  • Be available to work Saturdays and an additional 2-3 half days during the week
  • Be a highly skilled verbal and written communicator
  • Be organized when it comes to all customer requests and warm leads
  • Possess self-motivation, tenacity, and confidence when dealing with potential customers
  • Have proven sales results of no less than 6 months
  • Quickly learn new software systems and adapt to an ever changing tech environment
Our perks and company culture include:
  • Immediate impact on a growing team
  • A casual but collaborative work environment.
  • Small company = frequent social gatherings (think impromptu happy hour/Friday fun-days)
  • Downtown office a few blocks from Cenote on Cesar Chavez
Fill out my online form.